RMIT University offers a range of educational courses that can be delivered partly or completely online. RMIT is committed to providing a quality learning experience for students studying online and these online service standards explain our commitment to students in key areas.
RMIT will provide the following types of support to students studying any aspect of their course online.
RMIT provides a range of support services and programs to assist a student achieve their potential while studying online. These include:
Teaching staff will be available for queries about learning and assessment by phone, email and/or online chat as outlined in your course guide. Contact details for teachers are available to students in the welcome module of their online course in Canvas, RMIT’s Learning Management System.
RMIT offers a range of student services and support through the Student Connect portal.
Students can reach services by phone and email, and via the online self-service portal system during:
Services available through this portal are:
Information technology support is available for RMT students by phone, web chat, or through IT Connect during semester hours (Melbourne time). Find out more about IT Connect services and support.
The library collections are electronically indexed and available completely online. Much of the library’s digital collections are available through the library website. The library’s digital collections available online include, but are not limited to:
Help is available during semester hours (Melbourne time)
Library support is provided during semester hours in person, online or via web chat, just Ask the Library.
RMIT conducts a comprehensive Pre-Training Review (PTR) as a part of enrolment for all prospective students. The purpose of this is to determine whether a course is suitable and appropriate for their individual needs, and if so, to flag additional support required to give a student the best chance of success in the program.
This PTR includes a diagnostic language, literacy and numeracy (LLN) test to ascertain a student’s current ACSF level and to ensure the course is matched to their needs, and if additional support is required.
As part of this enrolment process, students also complete a comprehensive questionnaire regarding any additional supports required due to a disability or long-term medical condition and to determine their digital literacy in relation to using the Canvas Learning Management System (LMS) and other digital technology/software.
If anything is flagged as a part of this comprehensive process, a course coordinator will have a conversation with the student identified to discuss their support needs and suitability for the program.
RMIT University uses the learning management system Canvas for supporting course delivery. The following are the minimum information technology requirements to enable optimal access to the LMS:
Canvas is RMIT's online Learning Management System (LMS), where students can find course announcements and content, including class notes and resources. On Canvas students can listen to lectures, complete online assessment tasks, view and submit assignments, and receive grades and feedback.
The learning materials used in online training are interactive and in a variety of formats, including:
RMIT is committed to ensuring its online delivery meets universal accessibility standards. As part of its Digital Accessibility Framework, it aims to achieve WCAG 2.1 AA standard for all online environments and digital material whenever possible.
RMIT applies the principles of the Web Content Accessibility Guidelines to the learning materials by making them perceivable, operable, understandable, and robust.
Where students may require additional support with online material, they may request assistance through their teaching team or the Equitable Learning Services (ELS). The ELS provides support and equal opportunities for students with a disability, long-term illness and/or mental health condition and primary carers of individuals with a disability.
RMIT offers an engaging and interactive learning experience and provides collaborative learning opportunities for students to interact with peers through;
Ongoing feedback will be given by trainers and assessors through discussion forums and online messaging, in response to individual student queries and through detailed feedback on assessments.
RMIT closely monitors student progress and supports students to succeed in their studies.
RMIT will contact and offer appropriate support services to students who;
Repeated unsuccessful attempts to contact the student may result in withdrawal from the course.
The mode of delivery varies by Program and the training and assessment is delivered online, Face to Face or blended.
Different types of assessment may be used for each unit. Assessments may include:
Where students are asked to demonstrate competency in practical skills, video technology may be used.
All trainers and assessors delivering online or blended programs at RMIT hold a minimum qualification of Certificate IV Training and Assessment and remain current in their industry or field of expertise. This enables trainers and assessors to deliver real world learning experiences.
Trainers and assessors undertake internal professional development in blended and online delivery based on RMIT Capability Framework for Educators.
In addition, trainers and assessors also participate in:
RMIT is an Adobe Creative Campus, supporting digital fluency and creativity across the University. Staff and students are provided access to Adobe applications, tools, expertise, and courses to develop their digital literacy skills in creative technology and digital innovation.
Acknowledgement of Country
RMIT University acknowledges the people of the Woi wurrung and Boon wurrung language groups of the eastern Kulin Nation on whose unceded lands we conduct the business of the University. RMIT University respectfully acknowledges their Ancestors and Elders, past and present. RMIT also acknowledges the Traditional Custodians and their Ancestors of the lands and waters across Australia where we conduct our business - Artwork 'Sentient' by Hollie Johnson, Gunaikurnai and Monero Ngarigo.
Acknowledgement of Country
RMIT University acknowledges the people of the Woi wurrung and Boon wurrung language groups of the eastern Kulin Nation on whose unceded lands we conduct the business of the University. RMIT University respectfully acknowledges their Ancestors and Elders, past and present. RMIT also acknowledges the Traditional Custodians and their Ancestors of the lands and waters across Australia where we conduct our business.