Part A: Course Overview

Program: C4413 Certificate IV in Marketing and Communication

Course Title: Apply communication strategies in the workplace

Portfolio: Vocational Education

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Terms

Course Code	Campus	Career	School	Learning Mode	Teaching Period(s)
EMPL5991C	City Campus	TAFE	525T Business & Enterprise	Face-to-Face	Term1 2022, Term2 2022, Term1 2023, Term2 2023, Term1 2024, Term2 2024, Term1 2025

Flexible Terms

Course Code	Campus	Career	School	Learning Mode	Teaching Period(s)
EMPL5991C	City Campus	TAFE	525T Business & Enterprise	Face-to-Face	VE 2022 (MC4F)

Course Contact: Nick Reynolds

Course Contact Phone: +61 3 9925 0791

Course Contact Email: nick.reynolds@rmit.edu.au

Course Description

This unit describes the skills and knowledge required to facilitate and apply communication strategies in the workplace within any industry.

This unit has a specific focus on the communication skills required for supervisor level workers with responsibility for other workers.

Pre-requisite Courses and Assumed Knowledge and Capabilities

None

National Competency Codes and Titles

National Element Code & Title:	BSBXCM401 Apply communication strategies in the workplace
Elements:	1. Prepare for communication 2. Use communication strategies to provide work instruction 3. Facilitate workplace communication 4. Monitor and support team communication

Learning Outcomes

This course is structured to provide students with the optimum learning experience in order to demonstrate the skills and knowledge required to facilitate and apply communication strategies in the workplace within any industry.

Overview of Assessment

Assessment Methods

Assessment methods have been designed to measure achievement of the requirements in a flexible manner over a range of assessment tasks, for example:

• direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
• review of final printed documents
• demonstration of techniques
• observation of presentations
• oral or written questioning to assess knowledge of software applications

You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria, and foundation skills of this unit, including evidence of the ability to:

• identify the communication requirements for a work activity and assign roles to others to fulfil those requirements
• select appropriate communication method for relevant audience and according to organisational requirements
• articulate to others their roles in fulfilling the communication requirements and negotiate roles in response to feedback
• present and convey information to others in a way that they can understand and demonstrate that the needs of all recipients, including those from diverse backgrounds have been considered
• demonstrate problem solving techniques to negotiate and resolve communication challenges
• evaluate the communication process and identify areas for improvement, reporting to relevant supervisors as required.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements and performance criteria of this unit. This includes knowledge of:

• legislative requirements relevant to workplace communication
• organisational requirements relevant to workplace communication (including digital form):

• policies and protocols
• codes of conduct
• organisational reputation and culture

• techniques to resolve communication challenges
• methods and techniques to participate in workplace discussions, including active listening, questioning and providing feedback
• key principles of cross-cultural communication and communication with individuals with special needs or disabilities
• presentation methods to present and convey workplace information or instructions:

• formal presentation using visual aids and prompts
• informal team meeting or instructional briefing
• written work instruction for a process or procedure

• communication methods suited to audience and workplace requirement:

• verbal means: telephones, mobiles, video conference
• written means: emails, SMS, social media

• communication challenges relevant to performance evidence:

• conflicts with clients or team members
• potential risks or safety hazards
• unethical or inappropriate communication
• use of visual prompts and presentations
• communication that falls outside of workplace policy

• key relevant features of:

• different communication styles
• different communication methods
• cross cultural communication techniques.

Feedback

Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.