Part A: Course Overview

Program: C4432 Certificate IV in Community Services

Course Title: Use communication to build relationships

Portfolio: Vocational Education

Nominal Hours: 55

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Important Information:

Please note that this course has compulsory in-person attendance requirements for some teaching and assessment activities. 

 

Terms

Course Code	Campus	Career	School	Learning Mode	Teaching Period(s)
MKTG7970C	City Campus	TAFE	535T Social Care and Health	Face-to-Face	Term1 2024, Term2 2024

Course Contact: Bella Kelly

Course Contact Phone: 9925 4109

Course Contact Email: bella.kelly@rmit.edu.au

Course Description

This unit describes the skills and knowledge to apply specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust.

This unit applies to work across a range of workplace contexts where workers at all levels may communicate with individuals and/or groups both in person and in writing.

Pre-requisite Courses and Assumed Knowledge and Capabilities

None

National Competency Codes and Titles

National Element Code & Title:	CHCCOM002 Use communication to build relationships
Elements:	1. Communicate with clients and co-workers 2. Address communication needs 3. Facilitate meetings

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. 

Overview of Assessment

There are two individual assessment tasks consisting of role plays, and short answer questions.