Part A: Course Overview

Program: C5387 Diploma of Dental Technology

Course Title: Communicate and work in health or community services

Portfolio: Vocational Education

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Terms

Course Code	Campus	Career	School	Learning Mode	Teaching Period(s)
EMPL7091C	City Campus	TAFE	174T School of VE Engineering, Health & Science	Face-to-Face or Internet or Workplace	Term1 2019, Term1 2020
EMPL7091C	City Campus	TAFE	535T Social Care and Health	Face-to-Face or Internet or Workplace	Term1 2022, Term1 2024, Term2 2024, Term1 2025, Term2 2025

Flexible Terms

Course Code	Campus	Career	School	Learning Mode	Teaching Period(s)
EMPL7091C	City Campus	TAFE	174T School of VE Engineering, Health & Science	Face-to-Face or Internet or Workplace	VE 2019 (All)
EMPL7091C	City Campus	TAFE	174T School of VE Engineering, Health & Science	Face-to-Face or Internet or Workplace	VE 2020 (All)
EMPL7091C	City Campus	TAFE	174T School of VE Engineering, Health & Science	Face-to-Face or Internet or Workplace	VE 2021 (DT1), VE 2021 (All)
EMPL7091C	City Campus	TAFE	535T Social Care and Health	Face-to-Face or Internet or Workplace	VE 2022 (DT1)
EMPL7091C	City Campus	TAFE	535T Social Care and Health	Face-to-Face or Internet or Workplace	VE 2024 (All)
EMPL7091C	City Campus	TAFE	535T Social Care and Health	Face-to-Face or Internet or Workplace	VE 2025 (All)

Course Contact: Luke Scarica

Course Contact Phone: 03 9925 0312

Course Contact Email: luke.scarica@rmit.edu.au

Course Description

This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.

This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.

Pre-requisite Courses and Assumed Knowledge and Capabilities

None

National Competency Codes and Titles

National Element Code & Title:	CHCCOM005 Communicate and work in health or community services
Elements:	1. Communicate effectively with people 2. Collaborate with colleagues 3. Address constraints to communication 4. Report problems to supervisor 5. Complete workplace correspondence and documentation 6. Contribute to continuous improvement

Learning Outcomes

On completion of this course, you will be able to:

1. Communicate effectively with people 

1. Collaborate with colleagues        

1. Address constraints to communication        

1. Report problems to supervisor 

1. Complete workplace correspondence and documentation 

1. Contribute to continuous improvement

Overview of Assessment

You must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that you have:

• demonstrated effective communication skills in 3 different work situations
• clarified workplace instructions and negotiated timeframes with 2 colleagues
• responded appropriately to 3 different situations where communication constraints were present
• completed 2 written or electronic workplace documents to organisation standards

To be deemed competent you must demonstrate an understanding of all aspects required of the competency.   

Regular attendance is necessary. 

Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks and consist of theory and practical based tasks.