Part A: Course Overview

Program: C5405 Diploma of Project Management

Course Title: Verify client business requirements

Portfolio: Vocational Education

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Contact: Nick Reynolds

Course Contact Phone: +61 3 99250791

Course Contact Email: nick.reynolds@rmit.edu.au



Course Description

This unit describes the skills and knowledge required to deal with clients at a senior level, to identify their business requirements and verify the accuracy of the information gathered.

The unit applies to senior Information and Communications Technology (ICT) personnel operating with a high degree of autonomy for managing activities.

No licensing, legislative or certification requirements apply to this unit at the time of publication

Pre-requisite Courses and Assumed Knowledge and Capabilities

Nil



National Competency Codes and Titles

National Element Code & Title:

ICTICT526 Verify client business requirements

Elements:

1. Establish business relationship

2. Determine context of business need or problem

3. Source and analyse information

4. Confirm system specifications

Learning Outcomes


Overview of Assessment

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

  • verify project specific information for a client on at least one occasion, including:
  • establishing business relationships through investigation of the organisation and interviews with client and staff
  • determining and documenting business expectations and needs, including critical business requirements
  • working with clients and staff to gather, analyse and confirm information contributions
  • reviewing and gaining approval for system specifications.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

  • process for communicating with client in order to gather and report data
  • client business requirements relating to Information and Communications Technology (ICT) product selection
  • process used to identify products related to the business
  • roles and responsibilities of stakeholders.

Feedback

Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.