Part A: Course Overview

Program: C5407 Diploma of Leadership and Management

Course Title: Lead and manage effective workplace relationships

Portfolio: Vocational Education

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Important Information:

See Canvas


Terms

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

EMPL5995C

City Campus

TAFE

525T Business & Enterprise

Face-to-Face or Internet

 Term1 2022,
Term2 2022

EMPL6003C

Tullamarine - Essendon Edu Acd

TAFE

525T Business & Enterprise

Face-to-Face or Internet

 Term2 2024

EMPL7123C

Melbourne Cricket Education Academy

TAFE

525T Business & Enterprise

Face-to-Face or Internet

 Term2 2024

Course Contact: Jeremy Glover

Course Contact Phone: +61 3 9925 1485

Course Contact Email: jeremy.glover@rmit.edu.au



Course Description

This unit describes the skills and knowledge required to lead and manage effective workplace relationships.

The unit applies to individuals in leadership or management positions who have a prominent role in establishing and managing processes and procedures to support workplace relationships. These individuals apply the values, goals and cultural diversity policies of the organisation. They use complex and diverse methods and procedures as well as a range of problem solving and decision making strategies, which require the exercise of considerable discretion and judgement.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Courses and Assumed Knowledge and Capabilities

None



National Competency Codes and Titles

National Element Code & Title:

BSBLDR523 Lead and manage effective workplace relationships

Elements:

1. Establish effective workplace relationship processes

2. Manage effective workplace relationships

3. Review management of workplace relationships

Learning Outcomes

This course is structured to provide students with the optimum learning experience in order to demonstrate the skills and knowledge required to lead and manage effective workplace relationships.


Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

  • implement processes to manage ideas and information on at least two occasions, including:
  • communicating information to support others to achieve work responsibilities
  • facilitating employees’ contributions to consultation on work issues
  • providing feedback on the outcomes of consultations
  • resolving issues raised or referring to relevant personnel
  • develop and implement processes and systems to manage difficulties on at least two occasions, including:
  • identifying and resolving conflicts and other difficulties according to organisational policies and procedures
  • planning how to address difficulties
  • providing guidance, counselling and support to assist co-workers in resolving their work difficulties.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

  • systems, policies and procedures that can support the development of effective work relationships
  • key aspects of work relationships, including:
  • interpersonal styles
  • communications
  • consultation
  • cultural and social sensitivity
  • networking
  • conflict resolution
  • legislation relevant to managing effective workplace relationships
  • organisational policies and procedures relevant to workplace relationships
  • methods to develop processes for:
  • consultation with employees
  • conflict management
  • task issue management.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

  • legislation, regulations, standards and codes relevant to workplace relationships
  • workplace documentation and resources for workplace relationships.

Feedback

Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed.  Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.