Part A: Course Overview

Program: C5426 Diploma of Remedial Massage

Course Title: Establish and manage client relationships

Portfolio: Vocational Education

Nominal Hours: 35

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Terms

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

EMPL7093C

City Campus

TAFE

535T Social Care and Health

Face-to-Face or Internet or Workplace

 Term1 2024,
Term2 2024,
Term1 2025

Course Contact: Toby Glennon

Course Contact Phone: +61 3 9925 0320

Course Contact Email: toby.glennon@rmit.edu.au



Course Description

This unit describes the skills and knowledge to establish and manage professional one-to-one relationships with clients in the context of providing an ongoing health service or intervention.

 

This unit applies to community services or health workers who have defined responsibilities to work independently with clients within broad but established guidelines.

 

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

Pre-requisite Courses and Assumed Knowledge and Capabilities

There are no pre-requisites for this unit



National Competency Codes and Titles

National Element Code & Title:

CHCCOM006 Establish and manage client relationships

Elements:

1. Establish professional relationship with the client

2. Manage client interactions

3. Provide effective responses to client enquiries

Learning Outcomes

Please refer to the Elements of Competency above


Overview of Assessment

Assessments may include any of the below :

  • Case studies
  • Quizzes
  • Knowledge assessment
  • Portfolio assessment
  • Role play
  • Clinical logbook 
  • Practical assessments