For non-urgent requests and queries. Operating hours: Submit a request 24/7.
Click the "Chat" button at the bottom of this webpage. Operating hours: 8am-6pm Mon-Fri, 8am-1pm Sat, excluding public holidays.
For critical issues and advice. Operating hours: 8am-6pm Mon-Fri, excluding public holidays.
Walk up TechBAR support locations operate at City, Brunswick and Bundoora campuses.
Walk up TechBar support locations operate at City, Brunswick and Bundoora campuses.
In addition to the permanent TechBAR locations listed below, a pop-up TechBAR will be at City campus, Building 10, Level 4, Room 54 (Student Connect area), 124 La Trobe Street, Melbourne from 7 July 2025 to 29 August 2025, 9am-5pm Monday-Friday.
Campus | Location | Operating hours |
---|---|---|
City campus | Building 80, Level 3, Room 8. |
9am-5pm Monday-Friday, excluding public holidays |
City campus | Building 94, Level 3, Room 203. (Carlton Library) 23/27 Cardigan St, Carlton |
9am-5pm Monday-Friday, excluding public holidays |
Brunswick campus | Building 514, Level 1, Room 2A 25 Dawson Street, Brunswick |
9am-1pm and 2pm-5pm Monday-Friday, excluding public holidays |
Bundoora West campus | Building 202, Level 2. (Student Connect area) Plenty Road, Bundoora |
9am-12pm and 1pm-5pm Monday-Friday, excluding public holidays |
For the status of all RMIT systems and upcoming system outages, check the table below and the RMIT systems health status page. Experiencing problems with Outlook Email, Teams or other Microsoft 365 apps? Check the Microsoft Service health status page.
System | Status |
---|---|
Canvas (LMS) | Operational |
Outlook Email (RMIT student and staff email) | Operational Check the Microsoft Service health status page for outages |
RMIT website | Operational |
Enrolment Online | Operational Scheduled outage 19-20 July 2025 (see Upcoming Scheduled Outages below for more info) |
myTimetable (class timetabling system) | Operational |
myRMIT (including student card and transport concession orders) | Operational Scheduled outage 19-20 July 2025 (see Upcoming Scheduled Outages below for more info) |
OneStop/Zetta (RMIT's online payment system) | Operational |
Convera (RMIT's partner platform for wire transfers) | Operational |
myDesktop (virtual desktop and access to software) | Operational |
Office 365 Suite (Teams, Sharepoint, Microsoft Office) – available for students to download from the Office 365 Education website | Operational Check the Microsoft Service health status page for outages |
On-campus WiFi | Operational |
Self Service Password Reset (SSPR) | Operational |
Student Connect Portal (ServiceNow) | Operational |
Service Now Portal | Operational |
Admissions Portal | Operational |
Electives Search System | Operational |
Student Forms (system for ordering hardcopy academic transcripts and statements) | Operational Scheduled outage 19-20 July 2025 (see Upcoming Scheduled Outages below for more info) |
Special consideration submission system | Operational Scheduled outage 19-20 July 2025 (see Upcoming Scheduled Outages below for more info) |
Computers on campus | Operational |
Printing and scanning on campus | Operational |
Val (RMIT's GenAI Chatbot) | Operational |
Resource Booker | Operational |
These are periods in which systems will be unavailable or interrupted to facilitate improvements and upgrades.
Start date & time | End date & time | Systems impacted |
---|---|---|
1.30pm AEST on Saturday 19 July 2025 |
12.40am AEST on Sunday 20 July 2025 | The following systems will be unavailable from 1.30pm AEST on Saturday 19 July to 12.40am AEST on Sunday 20 July due to scheduled system maintenance of the Student Administration Management System (SAMS):
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RMIT University acknowledges the people of the Woi wurrung and Boon wurrung language groups of the eastern Kulin Nation on whose unceded lands we conduct the business of the University. RMIT University respectfully acknowledges their Ancestors and Elders, past and present. RMIT also acknowledges the Traditional Custodians and their Ancestors of the lands and waters across Australia where we conduct our business - Artwork 'Sentient' by Hollie Johnson, Gunaikurnai and Monero Ngarigo.
More information