Contact IT Service Connect for assistance with all RMIT IT systems or check for current and planned system outages.
Canvas outage and cybersecurity incident – 8 May 2026
The Canvas learning management system is currently unavailable to students and staff. Instructure, the vendor of Canvas, has confirmed that a cyber security incident is impacting Canvas and RMIT data has been impacted by the security breach. Find out more.
Contact us
Service and support portal
For non-urgent requests and queries. Operating hours: Submit a request 24/7.
Live Web Chat
Click the "Chat" button at the bottom of this webpage. Operating hours: 8am-6pm Mon-Fri, 8am-1pm Sat, excluding public holidays.
Phoneline
For critical issues and advice. Operating hours: 8am-6pm Mon-Fri, excluding public holidays.
Walkup TechBar
Walk up TechBar support locations operate at City, Brunswick and Bundoora campuses.
TechBar locations and hours
Walk up TechBar support locations operate at City, Brunswick and Bundoora campuses.
| Campus | Location | Operating hours |
|---|---|---|
| City campus |
Building 80, Level 3, Room 8.
|
9am-5pm Monday-Friday, excluding public holidays |
| City campus | Building 94, Level 3, Room 203. (Carlton Library)
23/27 Cardigan St, Carlton |
9am-5pm Monday-Friday, excluding public holidays |
| Brunswick campus | Building 514, Level 1, Room 2A
25 Dawson Street, Brunswick |
9am-1pm and 2pm-5pm Monday-Friday, excluding public holidays |
| Bundoora West campus | Building 202, Level 2. (Student Connect area)
Plenty Road, Bundoora |
9am-12pm and 1pm-5pm Monday-Friday, excluding public holidays |
IT systems status
For the status of all RMIT systems and upcoming system outages, check the table below and the RMIT systems health status page. Experiencing problems with Outlook Email, Teams or other Microsoft 365 apps? Check the Microsoft Service health status page.
| System | Status |
|---|---|
| Canvas (LMS) | Outage |
| Outlook Email (RMIT student and staff email) |
Operational Check the Microsoft Service health status page for outages |
| RMIT website | Operational |
| Enrolment Online |
Operational Planned outage: Saturday 16 May from 13.30pm to 23.30pm AEST (see Upcoming Scheduled Outages below for more info) |
| myTimetable (class timetabling system) | Operational |
| myRMIT (including student card and transport concession orders) |
Operational Planned outage: Saturday 16 May from 13.30pm to 23.30pm AEST (see Upcoming Scheduled Outages below for more info) |
| OneStop/Zetta (RMIT's online payment system) | Operational |
| Convera (RMIT's partner platform for wire transfers) | Operational |
| myDesktop (virtual desktop and access to software) |
Operational |
| Office 365 Suite (Teams, Sharepoint, Microsoft Office) – available for students to download from the Office 365 Education website |
Operational Check the Microsoft Service health status page for outages |
| On-campus WiFi | Operational |
| Self Service Password Reset (SSPR) | Operational |
| Student Connect Portal (ServiceNow) | Operational |
| Service Now Portal | Operational
|
| Admissions Portal | Operational |
| Electives Search System | Operational |
| Student Forms (system for ordering hardcopy academic transcripts and statements) |
Operational Planned outage: Saturday 16 May from 13.30pm to 23.30pm AEST (see Upcoming Scheduled Outages below for more info) |
| Special consideration submission system |
Operational Planned outage: Saturday 16 May from 13.30pm to 23.30pm AEST (see Upcoming Scheduled Outages below for more info) |
| Computers on campus | Operational |
| Printing and scanning on campus | Operational |
| Val (RMIT's GenAI Chatbot) | Operational |
| Resource Booker | Operational |
Upcoming scheduled outages and service interruptions
These are periods in which systems will be unavailable or interrupted to facilitate improvements and upgrades.
| Start date & time | End date & time | Systems impacted |
|---|---|---|
| Saturday 16 May 13.30pm AEST | Saturday 16 May 23.30pm AEST |
The following applications will be unavailable due to SAMS (Student Administration Management System) scheduled system maintenance:
Please complete any activities that require access to these systems outside of the outage period. |
