IT Service Connect

Contact IT Service Connect for assistance with all RMIT IT systems or check for current and planned system outages.

Contact us

Service and support portal

For non-urgent requests and queries. Operating hours: Submit a request 24/7.

Live Web Chat

Click the "Chat" button at the bottom of this webpage. Operating hours: 8am-6pm Mon-Fri, 8am-1pm Sat, excluding public holidays.

Phoneline

For critical issues and advice. Operating hours: 8am-6pm Mon-Fri, excluding public holidays.

Walkup TechBAR

Walk up TechBAR support locations operate at City, Brunswick and Bundoora campuses.

Walk up TechBar support locations operate at City, Brunswick and Bundoora campuses.

Pop-up TechBAR at Building 10, City campus from 7 July to 29 August

In addition to the permanent TechBAR locations listed below, a pop-up TechBAR will be at City campus, Building 10, Level 4, Room 54 (Student Connect area), 124 La Trobe Street, Melbourne from 7 July 2025 to 29 August 2025, 9am-5pm Monday-Friday.

Campus Location Operating hours
City campus

Building 80, Level 3, Room 8.
445 Swanston Street, Melbourne

9am-5pm Monday-Friday, excluding public holidays
City campus Building 94, Level 3, Room 203. (Carlton Library)
23/27 Cardigan St, Carlton
9am-5pm Monday-Friday, excluding public holidays
Brunswick campus Building 514, Level 1, Room 2A
25 Dawson Street, Brunswick

9am-1pm and 2pm-5pm Monday-Friday, excluding public holidays

Bundoora West campus Building 202, Level 2. (Student Connect area)
Plenty Road, Bundoora
9am-12pm and 1pm-5pm Monday-Friday, excluding public holidays

IT systems status

For the status of all RMIT systems and upcoming system outages, check the table below and the RMIT systems health status page. Experiencing problems with Outlook Email, Teams or other Microsoft 365 apps? Check the Microsoft Service health status page.

System Status
Canvas (LMS) Operational
Outlook Email (RMIT student and staff email)

Operational

Check the Microsoft Service health status page for outages

RMIT website Operational
Enrolment Online

Operational

Scheduled outage 19-20 July 2025 (see Upcoming Scheduled Outages below for more info)

myTimetable (class timetabling system) Operational
myRMIT (including student card and transport concession orders)

Operational

Scheduled outage 19-20 July 2025 (see Upcoming Scheduled Outages below for more info)

OneStop/Zetta (RMIT's online payment system) Operational
Convera (RMIT's partner platform for wire transfers) Operational
myDesktop (virtual desktop and access to software)

Operational

Office 365 Suite (Teams, Sharepoint, Microsoft Office) – available for students to download from the Office 365 Education website

Operational

Check the Microsoft Service health status page for outages

On-campus WiFi Operational
Self Service Password Reset (SSPR) Operational
Student Connect Portal (ServiceNow) Operational
Service Now Portal Operational
Admissions Portal Operational
Electives Search System Operational
Student Forms (system for ordering hardcopy academic transcripts and statements)

Operational

Scheduled outage 19-20 July 2025 (see Upcoming Scheduled Outages below for more info)

Special consideration submission system

Operational

Scheduled outage 19-20 July 2025 (see Upcoming Scheduled Outages below for more info)

Computers on campus Operational
Printing and scanning on campus Operational
Val (RMIT's GenAI Chatbot) Operational
Resource Booker Operational

Upcoming scheduled outages and service interruptions

These are periods in which systems will be unavailable or interrupted to facilitate improvements and upgrades.

Start date & time End date & time Systems impacted

1.30pm AEST on Saturday 19 July 2025

12.40am AEST on Sunday 20 July 2025

The following systems will be unavailable from 1.30pm AEST on Saturday 19 July to 12.40am AEST on Sunday 20 July due to scheduled system maintenance of the Student Administration Management System (SAMS):

  • Enrolment Online
  • myRMIT 
  • Student Forms
  • Special Consideration
  • Submissions System
aboriginal flag float-start torres strait flag float-start

Acknowledgement of Country

RMIT University acknowledges the people of the Woi wurrung and Boon wurrung language groups of the eastern Kulin Nation on whose unceded lands we conduct the business of the University. RMIT University respectfully acknowledges their Ancestors and Elders, past and present. RMIT also acknowledges the Traditional Custodians and their Ancestors of the lands and waters across Australia where we conduct our business - Artwork 'Sentient' by Hollie Johnson, Gunaikurnai and Monero Ngarigo.

More information