Contact IT Service Connect for assistance with all RMIT IT systems or check for current and planned system outages.
Please note: IT Service Connect was previously known as IT Connect.
IT Service Connect offers support for RMIT students and staff experiencing issues with any RMIT systems, password assistance and help with other IT enquiries. If you are experiencing issues accessing a system, check below for any system outages before contacting IT Service Connect.
Contact us
Service and support portal
For non-urgent requests and queries. Operating hours: Submit a request 24/7.
Live Web Chat
Click the "Chat" button at the bottom of this webpage. Operating hours: 8am-6pm Mon-Fri, 8am-1pm Sat, excluding public holidays.
Phoneline
For critical issues and advice. Operating hours: 8am-6pm Mon-Fri, excluding public holidays.
Walkup TechBAR
Walk up TechBAR support locations operate at City, Brunswick and Bundoora campuses.
Walk up TechBar support locations operate at City, Brunswick and Bundoora campuses.
| Campus | Location | Operating hours |
|---|---|---|
| City campus | Temporary location due to refurbishment |
9am-5pm Monday-Friday, excluding public holidays |
| City campus | Building 94, Level 3, Room 203. (Carlton Library) 23/27 Cardigan St, Carlton |
9am-5pm Monday-Friday, excluding public holidays |
| Brunswick campus | Building 514, Level 1, Room 2A 25 Dawson Street, Brunswick |
9am-12pm and 1pm-5pm Monday-Friday, excluding public holidays |
| Bundoora West campus | Building 202, Level 2. (Student Connect area) Plenty Road, Bundoora |
9am-12pm and 1pm-5pm Monday, Wednesday and Friday, excluding public holidays |
IT systems status
Experiencing problems with Outlook Email, Teams or other Microsoft 365 apps? Check the Microsoft Service health status page for outages. For the status of all RMIT systems and upcoming system outages, see below.
| System | Status |
|---|---|
| Canvas (LMS) | Operational |
| Outlook Email (RMIT student and staff email) | Operational Check the Microsoft Service health status page for outages |
| RMIT website | Operational |
| Enrolment Online | Operational Planned outage on 1-2 Feb (see below for more info) |
| myTimetable (class timetabling system) | Operational |
| myRMIT (including student card and transport concession orders) | Operational Planned outage on 1-2 Feb (see below for more info) |
| OneStop/Zetta (RMIT's online payment system) | Operational |
| Convera (RMIT's partner platform for wire transfers) | Operational |
| myDesktop (virtual desktop and access to software) | Operational |
| Office 365 Suite (Teams, Sharepoint, Microsoft Office) – available for students to download from the Office 365 Education website | Operational Check the Microsoft Service health status page for outages |
| On-campus WiFi | Operational |
| Self Service Password Reset (SSPR) | Operational |
| Student Connect Portal (ServiceNow) | Operational |
| Service Now Portal | Operational |
| Admissions Portal | Operational |
| Electives Search System | Operational |
| Student Forms (system for ordering hardcopy academic transcripts and statements) | Operational |
| Special consideration submission system | Operational Planned outage on 1-2 Feb (see below for more info) |
| BookIt (booking system for Library computers) | Operational |
| Computers on campus | Operational |
| Printing and scanning on campus | Operational |
| Val (RMIT's GenAI Chatbot) | Operational |
Upcoming scheduled outages and service interruptions
These are periods in which systems will be unavailable or interrupted to facilitate improvements and upgrades.
| Start date & time | End date & time | Systems impacted | Impact | Number |
|---|---|---|---|---|
1:30pm AEDT on Saturday 1 February 2025 |
12:40am AEDT on Sunday 2 February 2025 |
Enrolment Online, myRMIT, Special Consideration Online Application System |
During the outage period, impacted systems will be unavailable due to scheduled system maintenance. Please complete any activities that require access to these systems outside the outage period. |
N/A |
