At RMIT, we value feedback from all members of our community – including the public. Whether you’re a visitor, partner, neighbour, or external stakeholder, your experience matters to us.
If you have a complaint, concern, or feedback about RMIT’s services, conduct, or operations, you can lodge it through to the Central Complaints and Investigations team. We are committed to ensuring your matter is directed to the appropriate area for review and response.
Members of the public can raise issues such as:
Once received, your complaint will be assessed and referred to the appropriate team for resolution. We aim to provide a clear, respectful, and timely response, and ensure your concerns are handled with care and confidentiality.
If you would like to report serious misconduct matters, you can make a complaint via the Complaints Portal.
If you need to get in touch, you can contact us directly at investigations@rmit.edu.au.
If you are a current RMIT staff member you can learn how to lodge your complaint here (staff login required).
If you are a current, future or past student, or parent/guardian of a student, you can lodge a complaint here.
To lodge a complaint or provide feedback, please visit the Central Complaints and Investigations Portal.
RMIT University acknowledges the people of the Woi wurrung and Boon wurrung language groups of the eastern Kulin Nation on whose unceded lands we conduct the business of the University. RMIT University respectfully acknowledges their Ancestors and Elders, past and present. RMIT also acknowledges the Traditional Custodians and their Ancestors of the lands and waters across Australia where we conduct our business - Artwork 'Sentient' by Hollie Johnson, Gunaikurnai and Monero Ngarigo.
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