RMIT expert available for comment on review into Optus outage

RMIT expert available for comment on review into Optus outage

An expert is available to respond to the recommendations today handed down by Richard Bean, who led the post-incident review into the unprecedented nationwide Optus outage in November 2023.

Topics: telecommunications, network engineering, risk management 

Associate Professor Mark Gregory

“The Optus outage affected about 10 million phone and internet services – it was an unprecedented national event affecting access to the Triple Zero emergency service.

“The 18 recommendations from the Federal Government’s Bean review focus on improving the management, resiliency and reliability of the Triple Zero emergency service.

“The Federal Government should swiftly implement the recommendations. 

“Some of the recommendations, if adopted, would force telcos to share real time information about outages with emergency services organisations and authorities.

“The recommendations also call for the Federal Government to review all legislation and regulations regarding the Triple Zero emergency service and Telstra’s contract to run it.

“If adopted, the broad reviews will tackle the most important aspects of telecommunications at a time when the government is also reviewing the Universal Service Obligation.”

Mark Gregory is Associate Professor in the School of Engineering at RMIT University. He researches telecommunication networks, systems and services.

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Media contacts: RMIT External Affairs and Media, +61 439 704 077 or news@rmit.edu.au 

30 April 2024

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30 April 2024

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