Contact IT Connect for assistance with all RMIT IT systems or check for current and planned system outages.
Please note: IT Connect was previously known as the IT Service and Support Centre.
IT Connect offers support for RMIT students and staff experiencing issues with any RMIT systems, password assistance and help with other IT enquiries. If you are experiencing issues accessing a system, check below for any system outages before contacting IT Connect.
Contact us
Service and support portal
For non-urgent requests and queries. Operating hours: Submit a request 24/7.
Live Web Chat
Click the "Chat" button at the bottom of this webpage. Operating hours: 8am-6pm Mon-Fri, 8am-1pm Sat, excluding public holidays.
Phoneline
For critical issues and advice. Operating hours: 8am-6pm Mon-Fri, excluding public holidays.
Walkup TechBAR
Walk up TechBAR support locations operate at City, Brunswick and Bundoora campuses.
IT Connect opening hours
Walk up TechBar support locations operate at City, Brunswick and Bundoora campuses.
| Campus | Location | Operating hours |
|---|---|---|
| City campus | Building 80, Level 3, Room 8. 445 Swanston Street, Melbourne |
9am-5pm Monday-Friday, excluding public holidays |
| City campus | Building 94, Level 3, Room 203. (Carlton Library) 23/27 Cardigan St, Carlton VIC 3053 |
9am-5pm Monday-Friday, excluding public holidays |
| Brunswick campus | Building 514, Level 1, Room 2A 25 Dawson Street, Brunswick |
9am-12pm and 1pm-5pm, Monday-Friday, excluding public holidays (not fully staffed between 12pm-1pm Monday-Friday) Between 24 June–14 July |
| Bundoora West campus | Building 202, Level 2. (Student Connect area) Plenty Road, Bundoora |
9am-12pm and 1pm-5pm, Monday-Friday, excluding public holidays (not fully staffed between 12pm-1pm Monday-Friday) Between 1–21 July |
IT systems status
Experiencing problems with Outlook Email, Teams or other Microsoft 365 apps? Check the Microsoft Service health status page for outages. For the status of all RMIT systems and upcoming system outages, see below.
| System | Status |
|---|---|
| Canvas (LMS) | Operational |
| Outlook Email (RMIT student and staff email) | Operational Check the Microsoft Service health status page for outages |
| RMIT website | Operational |
| Enrolment Online | Operational Scheduled outage 19-22 April 2024 (see below for more info) |
| myTimetable (class timetabling system) | Operational |
| myRMIT (including student card and transport concession orders) | Operational Scheduled outage 19-22 April 2024 (see below for more info) |
| OneStop/Zetta (RMIT's online payment system) | Operational |
| Convera (RMIT's partner platform for wire transfers) | Operational |
| myDesktop (virtual desktop and access to software) | Operational |
| Office 365 Suite (Teams, Sharepoint, Microsoft Office) – available for students to download from the Office 365 Education website | Operational Check the Microsoft Service health status page for outages |
| On-campus WiFi | Operational |
| Self Service Password Reset (SSPR) | Operational |
| Student Connect Portal (ServiceNow) | Operational Scheduled outage 8pm-10pm AEST on 18 April 2024 (see below for more info) |
| Service Now Portal | Operational |
| Admissions Portal | Operational Scheduled outage 8pm-10pm AEST on 18 April 2024 (see below for more info) |
| Electives Search System | Operational Scheduled outage 19-22 April 2024 (see below for more info) |
| Student Forms (system for ordering hardcopy academic transcripts and statements) | Operational Scheduled outage 19-22 April 2024 (see below for more info) |
| Special consideration submission system | Operational Scheduled outage 19-22 April 2024 (see below for more info) |
| BookIt (booking system for Library computers) | Operational |
| Computers on campus | Operational |
| Printing and scanning on campus | Operational |
| Val (RMIT's GenAI Chatbot) | Operational |
| RMIT Creds/Micro-credentials (Digital Marketplace) | Operational |
| Adobe Creative Cloud | Staff and students using Adobe Creative Cloud may currently experience a ‘subscription expiring soon’ notice when logging in. This message can be navigated past, and applications will continue to work as normal. A new Adobe agreement is due to commence at the end of July. For further support, please contact IT Connect. |
Upcoming scheduled outages and service interruptions
These are periods in which systems will be unavailable or interrupted to facilitate improvements and upgrades.
| Start date & time | End date & time | Systems impacted | Impact | Number |
|---|---|---|---|---|
| Thursday 18 April 2024, 8pm AEST | Thursday 18 April 2024, 10pm AEST |
|
During the outage window, staff and students may experience a brief interruption in their ability to log in to the mentioned systems. If you're already logged in to an impacted system at the time of the outage period, you can remain logged in. | |
| Friday 19 April 2024, 6am AEST | Monday 22 April 2024, 6am AEST | RMIT Australia and RMIT Vietnam:
RMIT Vietnam only:
|
The listed systems will be unavailable for students and staff during this period due to a scheduled system upgrade. | |
