Contact IT Service Connect for assistance with all RMIT IT systems or check for current and planned system outages.
Please note: IT Service Connect was previously known as IT Connect.
IT Service Connect offers support for RMIT students and staff experiencing issues with any RMIT systems, password assistance and help with other IT enquiries. If you are experiencing issues accessing a system, check below for any system outages before contacting IT Service Connect.
IT Service Connect closed from 24 Dec - 2 Jan
IT Service Connect will be closed from 2pm on 24 December 2024 until 2 January 2025. Students and staff can continue to submit enquiries during this time via the ServiceNow portal. The IT Service Connect team will respond to enquiries from Tuesday 2 January 2025 onwards.
Contact us
Service and support portal
For non-urgent requests and queries. Operating hours: Submit a request 24/7.
Live Web Chat
Click the "Chat" button at the bottom of this webpage. Operating hours: 8am-6pm Mon-Fri, 8am-1pm Sat, excluding public holidays.
Phoneline
For critical issues and advice. Operating hours: 8am-6pm Mon-Fri, excluding public holidays.
Walkup TechBAR
Walk up TechBAR support locations operate at City, Brunswick and Bundoora campuses.
Walk up TechBar support locations operate at City, Brunswick and Bundoora campuses.
| Campus | Location | Operating hours |
|---|---|---|
| City campus | Temporary location due to refurbishment |
9am-5pm Monday-Friday, excluding public holidays Closed from 2pm 24 December 2024 until 9am 2 January 2025 |
| City campus | Building 94, Level 3, Room 203. (Carlton Library) 23/27 Cardigan St, Carlton |
Closed from 5pm 29 November 2024 until 9am 3 February 2025 |
| Brunswick campus | Building 514, Level 1, Room 2A 25 Dawson Street, Brunswick |
Closed from 5pm 29 November 2024 until 9am 3 February 2025 |
| Bundoora West campus | Building 202, Level 2. (Student Connect area) Plenty Road, Bundoora |
9am-12pm and 1pm-5pm Monday, Wednesday and Friday, excluding public holidays Closed from 5pm 20 December 2024 until 9am 6 January 2025 |
IT systems status
Experiencing problems with Outlook Email, Teams or other Microsoft 365 apps? Check the Microsoft Service health status page for outages. For the status of all RMIT systems and upcoming system outages, see below.
| System | Status |
|---|---|
| Canvas (LMS) | Operational |
| Outlook Email (RMIT student and staff email) | Operational Check the Microsoft Service health status page for outages |
| RMIT website | Operational |
| Enrolment Online | Operational |
| myTimetable (class timetabling system) | Operational |
| myRMIT (including student card and transport concession orders) | Operational Planned outage for the fee payment system: Saturday 19 October 2024 9am–4pm |
| OneStop/Zetta (RMIT's online payment system) | Operational |
| Convera (RMIT's partner platform for wire transfers) | Operational |
| myDesktop (virtual desktop and access to software) | Operational |
| Office 365 Suite (Teams, Sharepoint, Microsoft Office) – available for students to download from the Office 365 Education website | Operational Check the Microsoft Service health status page for outages |
| On-campus WiFi | Operational |
| Self Service Password Reset (SSPR) | Operational |
| Student Connect Portal (ServiceNow) | Operational |
| Service Now Portal | Operational |
| Admissions Portal | Operational |
| Electives Search System | Operational |
| Student Forms (system for ordering hardcopy academic transcripts and statements) | Operational |
| Special consideration submission system | Operational |
| BookIt (booking system for Library computers) | Operational |
| Computers on campus | Operational |
| Printing and scanning on campus | Operational |
| Val (RMIT's GenAI Chatbot) | Operational |
| RMIT Google Drive (students) | We are in the home stretch of our switch from Google to Microsoft 365 products and services. On Friday, 13 September 2024, data remaining in student RMIT Google Drives will be permanently moved into storage. Students should urgently move anything they wish to keep from their RMIT Google Drive to OneDrive or SharePoint before access is lost. For self-migration instructions and FAQs, please visit the M365 hub. |
Upcoming scheduled outages and service interruptions
These are periods in which systems will be unavailable or interrupted to facilitate improvements and upgrades.
| Start date & time | End date & time | Systems impacted | Impact | Number |
|---|---|---|---|---|
| Saturday 19 October 2024 9am | Saturday 19 October 2024 4pm | Enrolment Online fee payment system. This means you will be unable to make fee payments during this time, including via credit card or wire/funds transfer. Please complete any fee payments outside the outage period. | Outage |
