Scheduled service outage
IT Service Connect chat will be unavailable during the easter break on Saturday 19th and 26th of April
Contact IT Service Connect for assistance with all RMIT IT systems or check for current and planned system outages.
Contact us
Service and support portal
For non-urgent requests and queries. Operating hours: Submit a request 24/7.
Live Web Chat
Click the "Chat" button at the bottom of this webpage. Operating hours: 8am-6pm Mon-Fri, 8am-1pm Sat, excluding public holidays.
Phoneline
For critical issues and advice. Operating hours: 8am-6pm Mon-Fri, excluding public holidays.
Walkup TechBAR
Walk up TechBAR support locations operate at City, Brunswick and Bundoora campuses.
Walk up TechBar support locations operate at City, Brunswick and Bundoora campuses.
| Campus | Location | Operating hours |
|---|---|---|
| City campus | Building 80, Level 3, Room 8. |
9am-5pm Monday-Friday, excluding public holidays |
| City campus | Building 10, Level 4, Room 54 (Student Connect area). 124 La Trobe Street, Melbourne | 9am-5pm Monday-Friday, excluding public holidays |
| City campus | Building 94, Level 3, Room 203. (Carlton Library) 23/27 Cardigan St, Carlton |
9am-5pm Monday-Friday, excluding public holidays |
| Brunswick campus | Building 514, Level 1, Room 2A 25 Dawson Street, Brunswick |
9am-1pm and 2pm-5pm Monday-Friday, excluding public holidays |
| Bundoora West campus | Building 202, Level 2. (Student Connect area) Plenty Road, Bundoora |
9am-12pm and 1pm-5pm Monday-Friday, excluding public holidays |
IT systems status
Experiencing problems with Outlook Email, Teams or other Microsoft 365 apps? Check the Microsoft Service health status page for outages. For the status of all RMIT systems and upcoming system outages, see below.
| System | Status |
|---|---|
| Canvas (LMS) | Operational |
| Outlook Email (RMIT student and staff email) | Operational Check the Microsoft Service health status page for outages |
| RMIT website | Operational |
| Enrolment Online | Operational |
| myTimetable (class timetabling system) | Operational |
| myRMIT (including student card and transport concession orders) | Operational |
| OneStop/Zetta (RMIT's online payment system) | Operational |
| Convera (RMIT's partner platform for wire transfers) | Operational |
| myDesktop (virtual desktop and access to software) | Operational |
| Office 365 Suite (Teams, Sharepoint, Microsoft Office) – available for students to download from the Office 365 Education website | Operational Check the Microsoft Service health status page for outages |
| On-campus WiFi | Operational |
| Self Service Password Reset (SSPR) | Operational |
| Student Connect Portal (ServiceNow) | Operational |
| Service Now Portal | Operational |
| Admissions Portal | Operational |
| Electives Search System | Operational |
| Student Forms (system for ordering hardcopy academic transcripts and statements) | Operational |
| Special consideration submission system | Operational |
| Computers on campus | Operational |
| Printing and scanning on campus | Operational |
| Val (RMIT's GenAI Chatbot) | Operational |
| Resource Booker | Operational |
Upcoming scheduled outages and service interruptions
These are periods in which systems will be unavailable or interrupted to facilitate improvements and upgrades.
Upcoming outage - 5 and 6 April 2025
Multiple systems used by students and staff will be unavailable or minorly impacted between Saturday 5 April 6:00AM to Sunday 6 April 11:45PM AEST, as part of essential SAMS PeopleTool upgrade work (no changes to system functionality or data).
See tables below for full list of systems involved and the impacts on different user groups.
All systems and services will be restored to normal once the work is complete. Overnight file transfers and data feeds will run per normal on Sunday night, so that all systems are ready for use the next morning.
Systems unavailable
System |
System Impact |
User Impact |
Student Administration Management System (SAMS) |
Full outage
|
Staff only: System unavailable, fallback page enabled |
myRMIT |
Full outage
|
Students only: System unavailable, fallback page enabled. |
Enrolment Online (EOL) |
Full outage
|
Students only: System unavailable, fallback page enabled. |
Special Consideration |
Full outage |
Staff and students: System unavailable, fallback page enabled. Students cannot apply for special consideration |
Student Forms |
Full outage |
Students and past students: System unavailable, fallback page enabled. Students cannot order transcripts and other academic statements. Staff: System unavailable, fallback page enables. |
Electives (aka Student Electives) |
Full outage |
Students and prospective students: System unavailable, fallback page enabled. Students cannot browse electives. |
Student Attendance Tracking System (SATS) |
Full outage
|
Staff only: System unavailable, fallback page enabled. |
Results Processing Online (RPO) |
Full outage
|
Staff only: System unavailable, fallback page enabled. |
Program Guides |
Full outage |
Staff only: System unavailable, fallback page enabled. No impact to published Program Guides and Enrolment Program Structures, still accessible by staff/students/public |
Completions system |
System unavailable
|
Staff only: System unavailable. |
Academic Progress system |
System unavailable
|
Staff only: System unavailable. |
Appeals database |
System unavailable
|
Staff only: System unavailable. |
Student Conduct system |
System unavailable
|
Staff only: System unavailable. |
Non-final Results database |
System unavailable
|
Staff only: System unavailable. |
Xetta |
System unavailable |
Staff and students: System unavailable. |
Minor impacts during upgrade
System |
System Impact |
User Impact |
RMIT Admissions System (RAS) |
Data transfers to and from SAMS paused during outage. |
Applicants/Students: Can still use system, no impacts. Staff: Can still use system, although note that data pause can impact certain functions done by staff. |
Negligible or no impacts during upgrade
System |
System Impact |
User Impact |
Canvas |
Data transfers from SAMS paused during outage |
Staff and students: Can still use system, should experience no impacts |
iExplore |
Data transfers from SAMS paused during outage
|
Staff only: Can still use system, should experience no impacts |
StudyLink / AIR |
Data transfers from SAMS paused during outage |
Applicants/Students: Can still use system, should experience no impacts. Staff: Can still use system, should experience no impacts. System not normally required on weekend. |
StudyLink Agent Interface / International Reporting |
Data transfers from SAMS paused during outage |
Agents: Can still use system, should experience no impacts. System not normally required on weekend. |
UniSuite |
Data transfers from SAMS paused during outage |
Staff only: Can still use system, should experience no impacts. System not normally required on weekend. |
Later in April
| Start date & time | End date & time | Systems impacted |
|---|---|---|
19th of April |
26th of April | IT Service Connect chat |
