Student Services are here to help
Student Services help you with information about program fees, program extensions, leave of absence, attendance information, refunds, program certificates, program advice, and any other non-academic matters.
The Student Services team are all here to help and look forward to hearing from you.
Student Services
Find out what we can help you with. Visit us at RMIT Building 85, Level 9.
Steps to join Foundation Studies or Academic English
Step 1
Find a course
Step 2
Check the entry requirements
Step 3
Collect required documents
Step 4
Submit your application
You can find all the information you need on enrolling as an international student on the RMIT University website.
Hear from our students
My future: Maria Eduarda Araujo De Carvalho
Hear from RMIT UP graduate regarding her experience at the Melbourne Centre and when her English studies are taking her.
Frequently asked questions
How do I pay my tuition fees?
You will receive information about paying your tuition fees when you receive you accept your RMIT Offer. If your offer is for more than 25 weeks, you will receive an invoice for your second instalment from Student Services when this is due.
I am extending my course at RMIT UP, how do I pay my tuition fees?
You need to accept and pay for your offer on Studylink. Student Services will send you instructions on how to do this.
I received an invoice to pay my tuition fees, but I have already paid.
If you have already paid your fees, contact Student Services with evidence of your payment and they can help you.
RMIT will only ever send requests for payment to your RMIT student email address. If you receive a request for tuition fee payment to your personal email or a family member’s address, please contact Student Services. This may be a scam. Read more information about scams on Scamwatch.
What if I can’t attend all my classes?
You must attend at least 80% of your scheduled classes to fulfil your student visa requirements. If you are experiencing difficulties attending your classes speak with your teacher or our dedicated student support team for advice and guidance.
Where can I find more information about attendance rules and my student visa?
You can find detailed information about student visas on the Department of Home Affairs website.
The RMIT University website also has lots of information about student visas and visa conditions.
If you would like to speak to someone about your attendance at RMIT UP and student visa rules, you can contact the Compliance Team at pathways.compliance@rmit.edu.au
I've received an email about my attendance. What should I do?
Follow the link provided in the email and book an appointment with the compliance team. Our dedicated student support team will advise you on what to do next.
I've been absent from school because I am sick. What do I do?
If you are sick you should go to a doctor to make sure you get better. If your doctor advises you to stay home, they will give you a medical certificate, or you should ask for one. Your medical certificate cannot be back dated, so you must go to the doctor when you are sick, not when you are better. Bring your medical certificate to the Student Success Hub with your student ID card.
Your medical certificate does not change your attendance percentage it only explains your absence.
I want to know more about student cards.
You can read all about getting, using and replacing your student card on the RMIT University website.
I am under 18, what do I need to know?
RMIT UP works closely with RMIT University to support our students under 18 years of age. We provide a caring and nurturing learning environment ensuring students feel supported and engaged in their study journey.
Learn more about RMIT University and under 18 students.
Can I get a concession on Melbourne Public Transport (myki)?
If you are 18 years old or younger you can travel on a concession fare myki with a Child myki. You will need to carry identification with you when you are travelling to prove that you are 18 years old or younger. We do not recommend that you carry your passport with you every time you use public transport. You can get a proof of age identification card such as a Keypass ID.
How does RMIT look after my safety?
RMIT UP is committed to child safety and protecting children from harm. Child Safety Statement of Commitment.
Where can I find out more about being an under 18 student?
Insider Guides are a great resource for international students both onshore and offshore at various stages of the student decision making cycle. They have a great section written specifically for under 18 students.
Who can I contact?
Email: pathways.u18@rmit.edu.au
Ph: +61 3 9657 5800
Related forms
All requests for changes to student's under 18 arrangements must be submitted on approved forms. These forms can be accessed on the RMIT University website. Access forms under Quick links.
Do I get a certificate when I finish my program?
Yes, all students who satisfactorily complete their program will receive an RMIT UP Certificate of Completion.
I want to cancel my enrolment and return to my home country.
Please speak with your teacher and Student Services before you make any decisions about cancelling your enrolment. There are many options available to you and we are here to assist, advise and guide you through. Contact Student Services.
I want to take a break from my studies. Can I apply for a Leave of Absence?
Academic English students can apply for a Leave of Absence from their studies. Please speak to your teacher and student services before you make a decision about taking a leave of absence.
When are Academic English classes held?
The Academic English classes are held Monday to Friday in two ‘shifts’. You cannot choose which shift you will study in as this is dependant on your level and class. The shift you study in may change each module.
| Session 1 (AEST) | Break | Session 2 (AEST) | |
| Shift 1 | 8:20am - 10:20am | 10:20am - 10:50am | 10:50am - 12:50pm |
| Shift 2 | 1:00pm - 3:00pm | 3:00pm - 3:30pm | 3:30pm - 5:30pm |
Where can I view the RMIT UP student policies?
Please view RMIT UP's policies and procedures.
How can I change my timetable?
There are limited spaces in each class/time. Students are allocated to classes based on availability and so you may be unable to make changes.
How can I change/drop a class?
Fill out an Enrolment Variation form available from at Student Services (link). You must continue to attend your current classes every day until you receive an email with the outcome of your request.
How do I cancel my course?
Please speak with your teacher and Student Services before you make any decisions about cancelling your enrolment. There are many options available to you and we are here to assist, advise and guide you through. Contact student services at
Read more about changing or cancelling your enrolment.
How do I notify a change of address?
Foundation Studies students can update their contact details by selecting ‘Update my details’ in Enrolment Online.
How can I check my Foundation Studies timetable?
Foundation Studies students can check their timetable online.
I want to take a break from my studies. How do I apply for a Leave of Absence?
Foundation Studies students can apply for a Leave of Absence from their studies. There are rules around how long you can take and implications for your student visa. Taking a break may also have repercussions on your study pathway to future study. Please speak to your teacher and student services before you make a decision about taking a leave of absence.
You can find more information about Leave of Absence.
Where can I view the Foundation Studies student policies?
Please view RMIT UP's policies and procedures.
Student resources
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Information for new students
Everything you need to know for your first few weeks at RMIT including enrolment information, timetables and orientation.
Student support
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